cv365 Privacy Policy

When you register and use services on the cv365 platform, we may collect various types of personal information. The main categories of information collected are described below:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — must be 21 or older)
• Email address
• National ID card or passport number (for verification if required)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Deposit and withdrawal history
• Transaction time, amount, and method

1.3 Technical Information

• IP address
• Browser type and version
• Device type (mobile, tablet, computer)
• Operating system
• Login time and session information
• Page visit history and click patterns

1.4 Gaming Information

• Play history and preferred games
• Bet amount and results
• Bonus usage and wagering history
• VIP level progress

cv365 collects information in the following ways:

• Directly provided information: Information you voluntarily provide through registration forms, the login process, verification forms, and support contacts.
• Automatically collected: Information collected automatically through cookies, log files, and other tracking technologies while you use our platform.
• Information from third parties: Necessary information from identity verification service providers or payment processors.

cv365 uses collected information only for legitimate and specific purposes. These purposes are:

3.1 Account Management and Service Delivery

To create and manage your account, ensure login security, process deposits and withdrawals, and provide a personalized gaming experience.

3.2 Identity Verification and Fraud Prevention

For age verification (21+), identity confirmation, detection of suspicious transactions, and taking steps to prevent money laundering.

3.3 Communication and Support

To provide support in Bengali via live chat, send important updates, inform you about bonus offers, and send account-related notifications.

3.4 Platform Improvement

Anonymous statistics are used to improve the user experience, develop new features, and analyze platform performance.

3.5 Responsible Gaming

To monitor gaming behavior, identify problematic gambling patterns, and provide assistance when needed.

cv365 has adopted high-standard technical and organizational measures to protect your data.

4.1 Technical Security Measures

• SSL Encryption: All data transfers are secured with SSL/TLS encryption.
• Encrypted Database: Stored information is kept on encrypted servers.
• Firewall and Anti-Virus: Multiple layers of protection to prevent unauthorized access.
• Regular Security Audits: Regular tests are conducted to identify system vulnerabilities.

4.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet applicable legal or regulatory obligations. Records of financial transactions are generally required to be retained for an extended period.

cv365 never sells your personal information or gives it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant service providers.
• Identity Verification Agencies: With trusted verification partners to confirm age and identity.
• Legal Obligations: Disclosure of information may be required under a court order or a lawful request from a law enforcement agency.
• Technology Service Providers: Technology partners engaged in hosting, analytics, and system operations, who operate under strict confidentiality agreements.

When sharing information with any third party, we ensure that they follow equivalent privacy and security standards.

The cv365 platform uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for protecting login sessions and the core functionality of the platform.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To monitor platform usage and identify areas for improvement.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: A request to limit the processing of your information in certain circumstances.
• Right to Portability: The right to request your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise any of the above rights, contact us at [email protected]. We generally aim to respond to your request within 30 days.

Our platform may contain references to systems associated with payment partners or game providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI). These third parties have their own privacy policies and process data under their own policies. cv365 is not responsible for the privacy practices of these third parties.

cv365's services are for users aged 21 or older only. We do not knowingly collect any personal information from minors. If any information belonging to a minor reaches us, we will take immediate steps to delete it and close the associated account.

If, as a parent or legal guardian, you believe that information about your child or dependent under the age of 21 is held by us, please contact us immediately at [email protected].

cv365 may update this Privacy Policy from time to time. For any significant changes, we will publish a notice on the platform or notify you by registered email.

After each update, the date of the latest revision will be shown at the top of this page. Continuing to use our platform after changes to the policy will be considered as your consent to the updated policy.

If you disagree with changes to the policy, you may request to close your account and we will complete the settlement of all applicable outstanding balances.

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

We take every complaint and request seriously and aim to resolve it as quickly as possible. cv365 is always committed to protecting your privacy.